Al SALWA guarantees you the best quality honey and packaging, however, if you are not satisfied with your purchase, you can get a refund under the following terms and conditions:
The customer has the right to return or exchange within the following five days from the date of receiving the product in the following cases:
Return terms & conditions
- Contact us within 7 days of receiving the shipment.
- Returned items must be in their original packaging and in the same condition in which they were received.
- They must not be used in any form.
- The customer has the right to request compensation or replacement if the product arrives damaged or was damaged as a result of the delivery process.
How to make a return
- Contact AL SALWA by calling our customer service or via our email address support@rawhoneysa.com
- Contact us through our social media platforms.
- We will provide you with the full address of Al SALWA to resend the product to us.
- When returned products are received and confirmed to be in acceptable condition by our team, the product shall be replaced or refunds will be processed within a maximum period of fifteen days from the date of receipt.